The Dutch Ministry of Justice and Security is responsible to stimulate innovation in the practice of justice and therefore asked the DSS to carry out this 20-week long research project in collaboration with the Oostvaarderskliniek. The project aimed at exploring the needs of the caregivers within the clinic and see where there are opportunities and the potential effects of implementing new technological innovations.
A professional learning community for training and applied science, where learners train for the digital industry. Their aim is to create an inclusive and intelligent digital society, with a human-centered design. They seek to research the impact of technology on society, develop the skills necessary to guide the transformation and pass this knowledge and these skills to a new generation of professionals.
A forensic psychiatric center that practices TBS in Almere. The clinic aims at keeping society safe by providing ex-detainees with mental health treatment and ensures that these patients resocialize in a secure manner. A substantial part of the field research was done with caregivers of the OVK during the autumn of 2019.
The project is working towards four of the UN’s SDGs.
The project was initiated with the team getting acquainted with the topic of TBS and forensic psychiatric care. Desk research was made as well as a visit to the Oostvaarderskliniek in Almere where we could meet caregivers and get an understanding of the facility.
To get a proper understanding of the caregivers’ work at the clinic, we conducted interviews with several caregivers of various professions. This method gave us insights into the caregivers’ motivations and struggles in their everyday work.
Within design methodology ‘cultural probes’ can be used to conduct further and more in-depth research about users. Probing is used as an alternative or addition to traditional methods such as interviews/observations when these methodologies don’t provide you with enough content. Our cultural probes included a journal, sketch cards, emotional documentation for the caregivers to fill out during a 2-week period.
In order to understand the caregivers’ awareness of current and future technologies , we conducted a workshop where this matter was investigated. The caregivers got to engage in discussions regarding the topic and get innovative by creating physical prototypes of their future envisioned technologies.
To dig deeper into the minds of the caregivers, we conducted a workshop where their mindset towards future technologies was investigated. We presented a provocative prototype, or ‘provotype’, that was used as a conversation starter to enable a futuristic vision of the clinic and their work.
We created several speculative narratives that were used to gain more insights from all involved stakeholders. The narratives were presented in the form of three short video narratives and sparked conversations around various controversial topics.
From the design fictions created, we could discuss, analyze and value the topics through a ‘value proposition map’. The method enables the participants to consider the effects of a potential change from a societal, economical, ecological and psychological perspective.
This is the moment to show off the hard work! An exposition hosted by the DSS to show the project to the rest of the learner & visitors.
During the project, we’ve faced some challenges to enhance the result we’ve gathered. So was there limited access to the clinic. The agendas of the participants were often full and resulted in limited participation. This was something that wasn’t really avoidable to get the results we needed.
There were no patients involved in the research. This was due to regulations. Lastly, the process of implementation was not feasible since we had limited time. The result of our research brought us to future scenario’s and a possible future. More info of this can be read in the report.
On the positive side, there was a lot of engagements from the participants. The caregivers were eager to work with us and participate on the sessions we hosted. Furthermore, there is high potential for the clinic and a lot of collaboration from the partners.